This Privacy Policy sets out how Respiratory Nutrition uses and protects any personal information that you provide us.
Respiratory Nutrition is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, you can be assured that it will only be used in accordance with this Privacy Policy.
We are registered with the Information Commissioner’s Office online register and abide strictly by the Data Protection Act (1998) & the General Data Protection Regulations (2023).
This Privacy Policy is effective as from 1st of May 2024. Respiratory Nutrition will review and update this Privacy Policy as and when needed. Respiratory Nutrition may change its Privacy Policy from time to time and encourages website visitors to frequently check this page for any changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Collection of personal information
We only collect and use your personal information for legitimate purposes. We collect personal and health information prior to, and during consultations, to comply with legal requirements to provide our services. Our lawful bases for collecting this information is your consent to treatment.
We may collect personal information from you when you do any of the following on our website:
• Use a mobile device or web browser to access our content
• Contact us via email or on social media
• When you mention us on social media
The information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and any information automatically sent by your devices in the course of accessing our products and services (user information including user journeys and cookie tracking).
We may also obtain sensitive medical information from other healthcare providers. The provision of this information is subject to you giving your express consent.
Use personal information
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
• to contact and communicate with you
• to provide you with the services we offer
• to maintain clinical record in line with legal requirements
• to communicate with other healthcare providers subject to you giving us your consent to do so
Disclosure of personal information to third parties
We adhere to the ethical code of the British Dietetic Association and the Health and Care Professions Council and will maintain your personal data in the strictest confidentiality.
We will not disclose your personal information to any third party unless required to do so by law, when agreed by you as part of treatment (e.g. a consultant or G.P. letter) or when you request us to.
We will not distribute, sell or lease your personal information to third parties unless we have your explicit permission or are required by law to do so. We do not use your information for marketing purposes.
If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
How long we keep information
We will keep dietitian consultation records for 8 years from last interaction to comply with legal requirements and guidance.
Security of your personal information
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put into place highly secure electronic systems and procedures to safeguard and secure the information we collect. However we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.
Limits of our Policy
Our website may give links to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
To make a data protection rights request, please contact us via email at the following address: admin@respiratorynutrition.co.uk. If you make a request, we have one calendar month to respond to you.
Contact us
If you have any questions about this Privacy Policy, please contact us via email at the following address: admin@respiratorynutrition.co.uk
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details above.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint